1. About These Terms

These Terms and Conditions govern your use of this website and your purchase of any Alchemetry services. They are governed by the laws of South Australia, Australia. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. If you are purchasing on behalf of a business, you confirm you are authorised to accept these terms for that business.

2. Our Services

Alchemetry provides AI integration consulting and custom AI agents and systems for small and medium businesses. The Business Health Check is $199 USD, with delivery within two business days after payment and all required business details are received. The AI Integration Audit has a standard price of $1,999 USD. Its co-discovery call can only be booked after the completed intake form is received, and the report is delivered within two business weeks after that call is completed. The AI Integration Audit is a standalone paid service. Custom Studio projects are scoped and priced separately, and the Audit fee is not credited towards a build. Services include:

• The AI Integration Audit. A paid engagement that includes a co-discovery consultation, a custom written report delivered via a private web page with a PDF download, a handover session and a defined post-handover support period. The inclusions, price and support terms are stated on the offer page at the time of purchase.

• Alchemetry Custom Studio. Custom quoted projects that build, run and maintain bespoke AI agents and systems for your business. Each project is scoped from your AI Integration Audit findings or a brief accepted after case-by-case review and set out in a proposal that states the one-off build fee, the ongoing monthly subscription fee, the timeline and what each fee includes. Work beyond the scope in your proposal is quoted separately.

• Custom Studio subscriptions. Where a Custom Studio project includes an ongoing monthly fee, that fee covers hosting, monitoring and maintenance of the system we build and run for you, together with the monthly inclusions stated in your proposal (two 30 minute maintenance sessions, a monthly value report and a monthly health report), while your subscription remains active. Inclusions and fees are stated in your proposal.

We may decline, refer or subcontract work at our discretion. Where work is referred to or performed by a third party, we will tell you.

3. Pricing and Payment

• Prices are displayed and billed in United States dollars (USD) unless stated otherwise. Your bank or card issuer may apply currency conversion and international transaction fees, which are outside our control.

• The total price payable, including any applicable taxes, is disclosed before you pay. Where Australian GST applies it will be identified at or before checkout.

• Payments are processed by third party payment providers. We do not store your full card details.

• For Alchemetry Custom Studio projects, payment terms for the build fee (including any deposit, instalments or milestone payments) and for the monthly subscription are set out in your proposal or invoice. We may pause or withhold delivery of work while an amount due remains unpaid, subject to your rights under the Australian Consumer Law.

• Quoted prices for separately agreed custom work are valid for the period stated in the quote.

4. Consultations and the Audit

• Audit engagements begin with a co-discovery consultation. So we can prepare your report, consultations may be recorded and transcribed. We will tell you before recording begins and you may decline, in which case we will take written notes instead.

• The report is prepared from the information you provide. You are responsible for the accuracy and completeness of that information, and the report’s recommendations rely on it.

• We use professional software tools, including AI-assisted tools, to help analyse consultation material and prepare deliverables. All recommendations are reviewed by us before delivery. See the Privacy Policy below for how consultation material is handled.

• The support period included with the Audit starts at handover and runs for the period stated on the offer page. Response time commitments apply during business hours (AEST) on business days.

5. Consumer guarantees, refunds and cancellations

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

In addition to those rights:

• Change of mind. We are not required to provide a refund where you simply change your mind, but tell us as early as you can and we will work with you where we reasonably can. If you cancel an Audit engagement before the co-discovery consultation has taken place, we will refund what you have paid less any non-recoverable costs we have already incurred.

• Rescheduling. Consultations may be rescheduled with reasonable notice. Repeated failure to attend a booked consultation without notice may be treated as a change-of-mind cancellation.

• Custom Studio projects. Cancellation terms for a Custom Studio project, including payment for work completed to the date of cancellation and how the monthly subscription ends, are set out in your proposal. Unused monthly maintenance sessions lapse at the end of each month and are not refunded or rolled over.

• Nothing in this section limits your consumer guarantee rights.

6. Subscriptions, Cancellation and Asset Release

• Subscription fees are billed in advance on a recurring basis until cancelled.

• You may cancel your subscription by written notice as set out in your proposal. Cancellation takes effect at the end of the current billing period unless we agree otherwise. We do not refund partially used billing periods for change of mind, subject always to your consumer guarantee rights.

• Agents, systems and automations remain hosted within our accounts and platforms while your subscription is active. A $999 USD release fee applies when you end a hosted Custom Studio service, subject to your consumer guarantee rights. Hosting, monitoring and maintenance cease when the service ends under the agreed cancellation terms. You retain ownership of your branding, business documents and business data. The release fee does not include migration, rebuilding or a guarantee that an agent or system can operate elsewhere. Some agents and systems would require a complete rebuild to run in a different environment.

• We may change subscription pricing with at least 30 days written notice. If you do not accept a price change you may cancel before it takes effect.

7. Intellectual Property

• All content on this website, including text, branding, frameworks, report structures and design, is owned by or licensed to Alchemetry and may not be reproduced for commercial purposes without our written permission.

• You retain ownership of your branding, business documents and business data. On full payment, reports and documents prepared specifically for you are yours to use in your business. This does not promise transferability or continued operation of a hosted agent or system elsewhere.

• We retain ownership of our pre-existing materials, methods, frameworks, templates, tooling and know-how, including where they are embedded in your deliverables. You receive a licence to use them as part of your deliverables in your business, and we remain free to reuse them for other clients.

• Third party software configured for you (for example CRM platforms and hosting services) remains owned by its providers and subject to their licence terms.

8. Third Party Platforms and Affiliate Disclosure

• Our services rely on third party platforms and software (for example CRM, hosting, scheduling, payment and communication tools). We choose reputable providers but do not control them, and we are not responsible for their availability, changes to their features or pricing, or their acts and omissions, except to the extent the Australian Consumer Law makes us responsible for services we supply to you.

• Affiliate disclosure. Alchemetry participates in affiliate programs for some of the tools we recommend. This means we may receive a commission if you purchase certain tools through our links. We will tell you which recommendations involve an affiliate relationship. An affiliate commission never determines what we recommend; our recommendation is the same whether or not an affiliate program exists.

9. General Information and Results

• Content on this website and in our free materials is general information only. It is not financial, legal, accounting or other professional advice, and it does not take your circumstances into account.

• Our reports and recommendations are professional opinions based on the information available to us. Business outcomes depend on many factors outside our control, including your implementation, your market and your customers. We do not guarantee any particular revenue, savings or business result, and any examples or case studies describe specific situations that may not reflect your outcome.

10. Acceptable Use

You must not use this website or our services for any unlawful purpose, attempt to gain unauthorised access to any system, scrape or harvest data from this website, or upload malicious code. We may suspend access where we reasonably believe this section has been breached.

11. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, and other than liability that cannot be limited, our total liability for any claim arising out of or in connection with our services is limited, at our election, to resupplying the relevant services or paying the cost of having the relevant services supplied again. To the extent permitted by law we are not liable for indirect or consequential loss, including loss of profit, revenue or business opportunity. Each party’s liability is reduced to the extent the other party’s acts or omissions contributed to the loss.

12. Changes to these Terms

We may update these terms from time to time. The version published on this page applies from its “last updated” date. Changes do not apply retrospectively to engagements already underway except as required by law or agreed with you.

13. Contact

Questions about these terms: contact@alchemetrygroup.com