Customer Question Audit
Customer Question Audit
Customer Question Audit
Products
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Toolkits
/
Customer Question Audit
Customer Question Audit
Question sorter, page-fix worksheet and answer-check prompts
Turn repeated customer questions into specific improvements to your website. Customer Question Audit helps you see where buyers are missing information, group the questions that keep returning and decide where each answer belongs. Use the enquiries already reaching your inbox to make your product or service page more useful at the moment someone is deciding whether to buy. For women running service businesses, product shops or side hustles who repeatedly explain the same buying details. Useful when you want to improve the page you already have before deciding whether you need additional customer-service tools. The question sorter, page-fix worksheet and answer-check prompts take you from a pile of messages to a focused editing plan. Draft answers from your confirmed business details, then test the revised page against the original questions. You will also separate the information a page can explain from the individual situations that deserve a personal reply. Begin with one page and the questions you answer most often.
Coming soon. The digital audit resources are being developed. Checkout and downloads will open when the kit is ready.
What is included
Delivery and format
Before you buy
Usage & licence
What is included
Customer question sorter
Group recurring questions and separate information gaps from individual situations that need a conversation.
Page-fix worksheet
Match each gap to the section where the answer will be most useful. Plan specific changes to the page rather than collecting an unfocused FAQ.
Answer-check prompts
Review draft answers against the approved business facts and flag information that still needs confirmation.
Before-and-after review checklist
Return to the original questions and check whether the revised page answers them clearly and in a useful place.
Products
/
Toolkits
/
Customer Question Audit
Customer Question Audit
Question sorter, page-fix worksheet and answer-check prompts
Turn repeated customer questions into specific improvements to your website. Customer Question Audit helps you see where buyers are missing information, group the questions that keep returning and decide where each answer belongs. Use the enquiries already reaching your inbox to make your product or service page more useful at the moment someone is deciding whether to buy. For women running service businesses, product shops or side hustles who repeatedly explain the same buying details. Useful when you want to improve the page you already have before deciding whether you need additional customer-service tools. The question sorter, page-fix worksheet and answer-check prompts take you from a pile of messages to a focused editing plan. Draft answers from your confirmed business details, then test the revised page against the original questions. You will also separate the information a page can explain from the individual situations that deserve a personal reply. Begin with one page and the questions you answer most often.
Coming soon. The digital audit resources are being developed. Checkout and downloads will open when the kit is ready.
What is included
Delivery and format
Before you buy
Usage & licence
What is included
Customer question sorter
Group recurring questions and separate information gaps from individual situations that need a conversation.
Page-fix worksheet
Match each gap to the section where the answer will be most useful. Plan specific changes to the page rather than collecting an unfocused FAQ.
Answer-check prompts
Review draft answers against the approved business facts and flag information that still needs confirmation.
Before-and-after review checklist
Return to the original questions and check whether the revised page answers them clearly and in a useful place.
Products
/
Toolkits
/
Customer Question Audit
Customer Question Audit
Question sorter, page-fix worksheet and answer-check prompts
Turn repeated customer questions into specific improvements to your website. Customer Question Audit helps you see where buyers are missing information, group the questions that keep returning and decide where each answer belongs. Use the enquiries already reaching your inbox to make your product or service page more useful at the moment someone is deciding whether to buy. For women running service businesses, product shops or side hustles who repeatedly explain the same buying details. Useful when you want to improve the page you already have before deciding whether you need additional customer-service tools. The question sorter, page-fix worksheet and answer-check prompts take you from a pile of messages to a focused editing plan. Draft answers from your confirmed business details, then test the revised page against the original questions. You will also separate the information a page can explain from the individual situations that deserve a personal reply. Begin with one page and the questions you answer most often.
Coming soon. The digital audit resources are being developed. Checkout and downloads will open when the kit is ready.
What is included
Delivery and format
Before you buy
Usage & licence
What is included
Customer question sorter
Group recurring questions and separate information gaps from individual situations that need a conversation.
Page-fix worksheet
Match each gap to the section where the answer will be most useful. Plan specific changes to the page rather than collecting an unfocused FAQ.
Answer-check prompts
Review draft answers against the approved business facts and flag information that still needs confirmation.
Before-and-after review checklist
Return to the original questions and check whether the revised page answers them clearly and in a useful place.
LETS TALK ABOUT YOUR BUSINESS
Ready to put AI to work in your business but don't know where to start? We'd love to show you how.
LETS TALK ABOUT YOUR BUSINESS
Ready to put AI to work in your business but don't know where to start? We'd love to show you how.
LETS TALK ABOUT YOUR BUSINESS
Ready to put AI to work in your business but don't know where to start? We'd love to show you how.
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JOIN OUR NEWSLETTER
Subscribe to our newsletter now!
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JOIN OUR NEWSLETTER
Subscribe to our newsletter now!
QUICK LINKS
RESOURCES